Please note that our FAQ has been broken down into three sections. Scroll down to find the section you're searching for.
I.) Questions Before Ordering
II.) Questions After Ordering
III.) Questions About Everything Hockey & Donations
I.) Questions Before Ordering From Us:
These questions aim to assist you with the ordering process. If you have already purchased from us and are seeking information about our Return/Exchange policy, click here. If you are looking for sizing information upon on products, click here.
Where do you guys ship to and what currency is your store in?
Everything Hockey ships to the United States and Canada. Unfortunately at this time we do not ship outside of North America. Our store is marked as USD (American Dollars). If you are from Canada and are looking to place an order with us, these prices will be automatically converted at the current exchange rate on your card/PayPal after making the purchase.
What kind of payments do you accept? Can I purchase a gift card for your store?
Our site accepts PayPal, Apple Pay, Android Pay, Visa, MasterCard, American Express, Discover Cards and some Debit Cards. If you receive an error while trying to use a card, it is because our site detects a security issue with the card due to recent frequent spending. In this case, we suggest you use another type of card or purchase using PayPal. Unfortunately at the moment we are not offering gift cards for our online store. We hope to add this feature within the near future.
Do you ship to P.O boxes in Canada and the U.S?
Yes we do ship to P.O boxes in both these countries. Please be precise as possible with your address when entering your box #.
I want to receive my order quicker by expediting it, can we do that?
Unfortunately we only have two methods of shipping which are Priority (3-6 business days) & Economy (4-8 business days) so the answer is no. However, if you add something about quick delivery in the shipping notes we will try to have your package prioritized to ship first when we send out the orders (weekly).
Where can I track my order? How long will shipping take?
All packages will generally ship out within 1-5 days after the order is placed unless we receive a delay, back order or there is a national holiday. U.S orders are shipped via USPS and Canadian orders are shipped via Canada Post and Intelcom. Once you receive a shipping email, you are able to track your order online with a tracking number we provide to you.
What is the Return/Exchange Policy for your store?
We have created a full page dedicated to our Return/Exchange Policy. Please click here to view it.
II.) Questions After Ordering From Us:
These questions aim to assist you with the ordering process. If you have already purchased from us and are seeking information about our Return/Exchange policy, click here. If you are looking for sizing information upon on products, click here.
I placed an order. What now?
After placing an order with us you'll have received your order confirmation email which will contain your order number. Within 1-5 days, you will receive another email notifying you that your package has been shipped. In this email, you will be able to find your tracking number at the bottom (or by clicking the button at the top). You are then able to track your package using this number on the USPS/Canada Post/Intelcom website.
I placed an order and put in the wrong information. Am I able to change this before it ships?
If you place an order and you mistakenly click the wrong style, size or shipping information, we will be able to change it as long as it has not already shipped. If the package has already been shipped, unfortunately there is nothing we can do about this error. If this applies to you, we ask you to please contact our team as soon as possible and we will take care of your issue right away. Contact us for order issues via X/Instagram DM or email us at [email protected].
I want to cancel an order I placed. What should I do?
If you place an order with us an decide that you need to cancel it, we ask that you please contact us immediately so that we can cancel the order and refund your money. If you order has already shipped, unfortunately we will have to wait until you receive the package, then have you ship it back to us; at this point we can start the return process. Contact us for order cancellations via X/Instagram DM or email us at [email protected].
I decided to cancel my order. How will I know when I get the refund?
After we notify you that your order has been refunded, please allow for 2-10 business days for your refund back to your original payment method. The estimated processing time depends on your bank. For all refunds past this time period, please contact your credit card company or your bank. If you are still experiencing problems, please contact us.
I want to add item(s) from my order, how does this work?
If you place an order and forget to include additional items, unfortunately we are unable to add something to your order. Please contact us and we will let you know what process would work best. We usually either cancel your previous order and require you to reorder with the additional item, or we ask you to reorder the additional item(s) and then we refund the second shipping fee. Our support team will accommodate what is best for your ordering situation. Contact us for order additions via X/Instagram DM or email us at [email protected].
I ordered not too long ago and see you guys are offering a discount/promotion on the item(s) I purchased. Can it be applied to my order?
If you place an order and notice our offer/discount/promotion for the item(s) that you purchased, we can apply it to your order as long as the order was within 7 days of the first day the offer/discount/promotion went live. Please email or message us on our socials and we will take care of it for you. Please note that this cannot be added on top of other offers/discounts/promotions.
My order was marked as delivered but I have yet to receive the item. What now?
Sometimes USPS/Canada Post/Intelcom marks their packages as delivered, even when they're still in transit. Please sit tight for 1-2 business days to see if the package will arrive shortly afterwards. If the package has still not arrived, please contact us and we will look into it for you.
I received my package but the products I received have an issue with them. How long do I have to notify you guys?
CLOTHING...
Sorry for that! If we messed up your order, please send us an email at [email protected] and we'll get it taken care immediately. Though, we trust our loyal customers we ask that you please be ready to provide a photo of the item with the issue as we work with our manufacturers to ensure this type of problem does not happen again. Please note that we will only accept claims within 30 days of being delivered by USPS/Canada Post however we do ask you to notify us ASAP or we may not be able to accept your claim.
DRINKING GLASSES...
Sorry for that! Upon shipping these glass products, we try our best to ensure that they are safe and secure so that they are not broken while being shipped. If you receive a broken/chipped glass, please notify us right away and we will get a new one sent out to you. Please note that we will require photo proof of the broken glass and will only accept claims within 14 days of the glass being delivered by USPS/Canada Post.
III.) Questions About Everything Hockey & Donations:
These questions aim to help you learn more about our company and the donations we make. If you would like to learn more about how we started and what we plan to do with our platform, you can read Our Story and Our Promise.
Have you had any professional hockey players rep your clothing?
Yes we have! As of 2024 we have had some pretty cool guys wearing our clothing such as David Pastrnak, Torey Krug, Bo Horvat, Nazem Kadri & Nick Suzuki. These questions aim to help you learn more about our company. If you would like to learn more about how we started and what we plan to do with our platform, you can read Our Story and Our Promise.
Can I be an ambassador for Everything Hockey?
At the moment we are do not have an ambassador program. If we decide to create one in the future, we will post an announcement both on our website and on our social media platforms to recruit.
Who does Everything Hockey currently partner with?
You are able to view all of our current partners by clicking the Our Partners page. Everything Hockey is proud to partner with hockey companies, podcasts, influencers or any other individual/group that aims to grow and improve the wonderful game of hockey. Below are all of our partners who we either directly work with, sponsor and/or endorse as a partner of Everything Hockey. If you wish to become a partner of Everything Hockey, please contact us via email at [email protected].
What charitable donations has Everything Hockey made?
We are committed to giving back to the hockey community that has provided us with such an excellent platform to spread our love for the game of hockey. Each year we give back to many charities/initiatives! More information on our recent donations can be viewed by clicking here.
Can Everything Hockey donate prizes to an event?
We receive dozens of requests every year inquiring for donations. As much as we would love to help out every event presented to us, unfortunately we are unable to do so due to financial budgets. All inquiries can be sent to [email protected] with information on the event and what you wish to be donated.
We would like to run a campaign with Everything Hockey, what should we do?
We are always willing to work with other organizations to create a campaign to give back. If you have an idea for a campaign that you would like to use our network for, we would be more than happy to set something up. Please contact us at [email protected].
I.) Questions Before Ordering
II.) Questions After Ordering
III.) Questions About Everything Hockey & Donations
I.) Questions Before Ordering From Us:
These questions aim to assist you with the ordering process. If you have already purchased from us and are seeking information about our Return/Exchange policy, click here. If you are looking for sizing information upon on products, click here.
Where do you guys ship to and what currency is your store in?
Everything Hockey ships to the United States and Canada. Unfortunately at this time we do not ship outside of North America. Our store is marked as USD (American Dollars). If you are from Canada and are looking to place an order with us, these prices will be automatically converted at the current exchange rate on your card/PayPal after making the purchase.
What kind of payments do you accept? Can I purchase a gift card for your store?
Our site accepts PayPal, Apple Pay, Android Pay, Visa, MasterCard, American Express, Discover Cards and some Debit Cards. If you receive an error while trying to use a card, it is because our site detects a security issue with the card due to recent frequent spending. In this case, we suggest you use another type of card or purchase using PayPal. Unfortunately at the moment we are not offering gift cards for our online store. We hope to add this feature within the near future.
Do you ship to P.O boxes in Canada and the U.S?
Yes we do ship to P.O boxes in both these countries. Please be precise as possible with your address when entering your box #.
I want to receive my order quicker by expediting it, can we do that?
Unfortunately we only have two methods of shipping which are Priority (3-6 business days) & Economy (4-8 business days) so the answer is no. However, if you add something about quick delivery in the shipping notes we will try to have your package prioritized to ship first when we send out the orders (weekly).
Where can I track my order? How long will shipping take?
All packages will generally ship out within 1-5 days after the order is placed unless we receive a delay, back order or there is a national holiday. U.S orders are shipped via USPS and Canadian orders are shipped via Canada Post and Intelcom. Once you receive a shipping email, you are able to track your order online with a tracking number we provide to you.
What is the Return/Exchange Policy for your store?
We have created a full page dedicated to our Return/Exchange Policy. Please click here to view it.
II.) Questions After Ordering From Us:
These questions aim to assist you with the ordering process. If you have already purchased from us and are seeking information about our Return/Exchange policy, click here. If you are looking for sizing information upon on products, click here.
I placed an order. What now?
After placing an order with us you'll have received your order confirmation email which will contain your order number. Within 1-5 days, you will receive another email notifying you that your package has been shipped. In this email, you will be able to find your tracking number at the bottom (or by clicking the button at the top). You are then able to track your package using this number on the USPS/Canada Post/Intelcom website.
I placed an order and put in the wrong information. Am I able to change this before it ships?
If you place an order and you mistakenly click the wrong style, size or shipping information, we will be able to change it as long as it has not already shipped. If the package has already been shipped, unfortunately there is nothing we can do about this error. If this applies to you, we ask you to please contact our team as soon as possible and we will take care of your issue right away. Contact us for order issues via X/Instagram DM or email us at [email protected].
I want to cancel an order I placed. What should I do?
If you place an order with us an decide that you need to cancel it, we ask that you please contact us immediately so that we can cancel the order and refund your money. If you order has already shipped, unfortunately we will have to wait until you receive the package, then have you ship it back to us; at this point we can start the return process. Contact us for order cancellations via X/Instagram DM or email us at [email protected].
I decided to cancel my order. How will I know when I get the refund?
After we notify you that your order has been refunded, please allow for 2-10 business days for your refund back to your original payment method. The estimated processing time depends on your bank. For all refunds past this time period, please contact your credit card company or your bank. If you are still experiencing problems, please contact us.
I want to add item(s) from my order, how does this work?
If you place an order and forget to include additional items, unfortunately we are unable to add something to your order. Please contact us and we will let you know what process would work best. We usually either cancel your previous order and require you to reorder with the additional item, or we ask you to reorder the additional item(s) and then we refund the second shipping fee. Our support team will accommodate what is best for your ordering situation. Contact us for order additions via X/Instagram DM or email us at [email protected].
I ordered not too long ago and see you guys are offering a discount/promotion on the item(s) I purchased. Can it be applied to my order?
If you place an order and notice our offer/discount/promotion for the item(s) that you purchased, we can apply it to your order as long as the order was within 7 days of the first day the offer/discount/promotion went live. Please email or message us on our socials and we will take care of it for you. Please note that this cannot be added on top of other offers/discounts/promotions.
My order was marked as delivered but I have yet to receive the item. What now?
Sometimes USPS/Canada Post/Intelcom marks their packages as delivered, even when they're still in transit. Please sit tight for 1-2 business days to see if the package will arrive shortly afterwards. If the package has still not arrived, please contact us and we will look into it for you.
I received my package but the products I received have an issue with them. How long do I have to notify you guys?
CLOTHING...
Sorry for that! If we messed up your order, please send us an email at [email protected] and we'll get it taken care immediately. Though, we trust our loyal customers we ask that you please be ready to provide a photo of the item with the issue as we work with our manufacturers to ensure this type of problem does not happen again. Please note that we will only accept claims within 30 days of being delivered by USPS/Canada Post however we do ask you to notify us ASAP or we may not be able to accept your claim.
DRINKING GLASSES...
Sorry for that! Upon shipping these glass products, we try our best to ensure that they are safe and secure so that they are not broken while being shipped. If you receive a broken/chipped glass, please notify us right away and we will get a new one sent out to you. Please note that we will require photo proof of the broken glass and will only accept claims within 14 days of the glass being delivered by USPS/Canada Post.
III.) Questions About Everything Hockey & Donations:
These questions aim to help you learn more about our company and the donations we make. If you would like to learn more about how we started and what we plan to do with our platform, you can read Our Story and Our Promise.
Have you had any professional hockey players rep your clothing?
Yes we have! As of 2024 we have had some pretty cool guys wearing our clothing such as David Pastrnak, Torey Krug, Bo Horvat, Nazem Kadri & Nick Suzuki. These questions aim to help you learn more about our company. If you would like to learn more about how we started and what we plan to do with our platform, you can read Our Story and Our Promise.
Can I be an ambassador for Everything Hockey?
At the moment we are do not have an ambassador program. If we decide to create one in the future, we will post an announcement both on our website and on our social media platforms to recruit.
Who does Everything Hockey currently partner with?
You are able to view all of our current partners by clicking the Our Partners page. Everything Hockey is proud to partner with hockey companies, podcasts, influencers or any other individual/group that aims to grow and improve the wonderful game of hockey. Below are all of our partners who we either directly work with, sponsor and/or endorse as a partner of Everything Hockey. If you wish to become a partner of Everything Hockey, please contact us via email at [email protected].
What charitable donations has Everything Hockey made?
We are committed to giving back to the hockey community that has provided us with such an excellent platform to spread our love for the game of hockey. Each year we give back to many charities/initiatives! More information on our recent donations can be viewed by clicking here.
Can Everything Hockey donate prizes to an event?
We receive dozens of requests every year inquiring for donations. As much as we would love to help out every event presented to us, unfortunately we are unable to do so due to financial budgets. All inquiries can be sent to [email protected] with information on the event and what you wish to be donated.
We would like to run a campaign with Everything Hockey, what should we do?
We are always willing to work with other organizations to create a campaign to give back. If you have an idea for a campaign that you would like to use our network for, we would be more than happy to set something up. Please contact us at [email protected].
