What is your return/exchange policy?
We are confident that you will be satisfied with your product! However, we offer both exchanges and returns on items that do not fit or that you are not 100% satisfied with!
If you have received your product and you feel as though you need to exchange or return your item(s), you can do so by returning the item(s) to either our U.S or Canada location. These return facilities are located in Niagara Falls, New York and Oshawa, Ontario. In order to be eligible to return the item(s), the order must have been marked as received on tracking within 21 days and must be in the same condition it was upon arrival. Promotional products that we give away for free or items that are on sale with a discount greater than 25% are final sale.
If you wish to exchange/return item(s) from your order, we require that you pay for your own postage back to us. Additionally, we will ship the replacement item(s) to the original shipping address at no additional charge. If you are returning item(s) for a full refund, we will issue the refund once we receive confirmation that you will send us back the item(s) within 2 weeks **Note: This has been extended to 3 weeks during COVID-19.**
Please click here to start the return/exchange process.
Missing, incorrect or faulty items:
Sorry for that! If we messed up your order, please send us an email at support@everythinghockey.com and we'll get it taken care immediately. Though, we trust our loyal customers we ask that you please be ready to provide a photo of the item with the issue as we work with our manufacturers to ensure this type of problem does not happen again.
How will I know when I get the refund?
After we notify you that your order has been refunded, please allow for 2-3 business days for your refund back to your original payment method. The estimated processing time depends on your bank. For all refunds past this time period, please contact your credit card company or your bank. If you are still experiencing problems, please contact us.
I placed an order and put in the wrong information. Am I able to change this before it ships?
If you place an order and you mistakenly click the wrong style, size or shipping information, we will be able to change it as long as it has not already shipped. If the package has already been shipped, unfortunately there is nothing we can do about this error. If this applies to you, we ask you to please contact our team as soon as possible and we will take care of your issue right away.
Contact us for order issues via Twitter/Instagram DM or email us at support@everythinghockey.com.
I want to cancel an order I placed. What should I do?
If you place an order with us an decide that you need to cancel it, we ask that you please contact us immediately so that we can cancel the order and refund your money. If you order has already shipped, unfortunately we will have to wait until you receive the package, then have you ship it back to us; at this point we can start the return process.
Contact us for order cancellations via Twitter/Instagram DM or email us at support@everythinghockey.com.
I want to add item(s) from my order, how does this work?
If you place an order and forget to include additional items, unfortunately we are unable to add something to your order. Please contact us and we will let you know what process would work best. We usually either cancel your previous order and require you to reorder with the additional item, or we ask you to reorder the additional item(s) and then we refund the second shipping fee. Our support team will accommodate what is best for your ordering situation.
Contact us for order additions via Twitter/Instagram DM or email us at support@everythinghockey.com.
We are confident that you will be satisfied with your product! However, we offer both exchanges and returns on items that do not fit or that you are not 100% satisfied with!
If you have received your product and you feel as though you need to exchange or return your item(s), you can do so by returning the item(s) to either our U.S or Canada location. These return facilities are located in Niagara Falls, New York and Oshawa, Ontario. In order to be eligible to return the item(s), the order must have been marked as received on tracking within 21 days and must be in the same condition it was upon arrival. Promotional products that we give away for free or items that are on sale with a discount greater than 25% are final sale.
If you wish to exchange/return item(s) from your order, we require that you pay for your own postage back to us. Additionally, we will ship the replacement item(s) to the original shipping address at no additional charge. If you are returning item(s) for a full refund, we will issue the refund once we receive confirmation that you will send us back the item(s) within 2 weeks **Note: This has been extended to 3 weeks during COVID-19.**
Please click here to start the return/exchange process.
Missing, incorrect or faulty items:
Sorry for that! If we messed up your order, please send us an email at support@everythinghockey.com and we'll get it taken care immediately. Though, we trust our loyal customers we ask that you please be ready to provide a photo of the item with the issue as we work with our manufacturers to ensure this type of problem does not happen again.
How will I know when I get the refund?
After we notify you that your order has been refunded, please allow for 2-3 business days for your refund back to your original payment method. The estimated processing time depends on your bank. For all refunds past this time period, please contact your credit card company or your bank. If you are still experiencing problems, please contact us.
I placed an order and put in the wrong information. Am I able to change this before it ships?
If you place an order and you mistakenly click the wrong style, size or shipping information, we will be able to change it as long as it has not already shipped. If the package has already been shipped, unfortunately there is nothing we can do about this error. If this applies to you, we ask you to please contact our team as soon as possible and we will take care of your issue right away.
Contact us for order issues via Twitter/Instagram DM or email us at support@everythinghockey.com.
I want to cancel an order I placed. What should I do?
If you place an order with us an decide that you need to cancel it, we ask that you please contact us immediately so that we can cancel the order and refund your money. If you order has already shipped, unfortunately we will have to wait until you receive the package, then have you ship it back to us; at this point we can start the return process.
Contact us for order cancellations via Twitter/Instagram DM or email us at support@everythinghockey.com.
I want to add item(s) from my order, how does this work?
If you place an order and forget to include additional items, unfortunately we are unable to add something to your order. Please contact us and we will let you know what process would work best. We usually either cancel your previous order and require you to reorder with the additional item, or we ask you to reorder the additional item(s) and then we refund the second shipping fee. Our support team will accommodate what is best for your ordering situation.
Contact us for order additions via Twitter/Instagram DM or email us at support@everythinghockey.com.